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Customer Relationship Management


Monitor and Track Incidents and Solutions

CRM or Customer Relationship Management takes up many hues and shades depending on the type of industry. Whether you’re a Cash Management and Managed Service Provider (MSP), FLM, SLM or in banking services or in an IT based industry, you should have a tamper-proof management system for your entire process. From dealing with customer clients to ensuring the issues are fixed, you should have a streamlined process that allows you to keep track of every incident in the process. Our software program is specifically designed to help you automate the process allowing you to monitor and track incidents and solutions.

megamenuBg6ATM service management software includes a range of features including ATM Monitoring, incident/complaint/ticket allocation, RMA, contract SLA, customer management, preventive maintenance, technician’s travel claims and many more.

  • War-room monitoring in a single screen the help desk can see all the problems at one glance.
  • Close Calls Automatically based on the status of ATM
  • Auto Alert as an SMS or Email to Admin if data is not flowing from Switch

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megamenuBg6Streamline your operational processes and enhance operational quality with efficient IT CRM software from Cogent. This management software can be customized to meet your industrial requirements. With plenty of modules and multi-level authorizations, it automates all or most of your operational tasks.

  • Can be used across multiple locations
  • Offers seamless connectivity between employees and their reporting managers
  • Allows you to directly connect with the customer and provide real time data

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megamenuBg6iCRM or Instrumentation CRM helps raise your profit levels by reducing expenses related to acquiring and retaining customers. It is a web-based solution that lets you store and track your customer database, transactions and gives you a complete view of your customer details.

  • Integrates all customer details and allows easy retrieval
  • Enhances and optimizes marketing, sales and service efforts
  • Entire database can be accessed from anywhere

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Case Studies 

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Testimonials

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Our Clients